Privacy Policy

1. Introduction

OP Law Limited takes the privacy and security of personal information seriously.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our

website, contact us, make an enquiry about our legal services, become a client or otherwise interact with us.

OP Law Limited is a company registered in England and Wales under company number 07273492 and is

regulated by the Solicitors Regulation Authority under SRA number 570092. Our registered business address is:

Ground Floor West

St Peters House

45 Victoria Street

St Albans

Hertfordshire

AL1 3WZ

For the purposes of UK data protection legislation, including the UK General Data Protection Regulation and

Data Protection Act 2018, OP Law Limited will generally be the data controller of personal information collected

through this website and in connection with the provision of our legal services.

2. Information We May Collect

We may collect and process personal information including:

 your name, address, telephone number and email address;

 information provided through website enquiry or contact forms;

 information provided during telephone calls, emails, SMS messages, online communications or other

correspondence;

 information about the legal matter about which you are contacting us;

 identification and verification information;

 financial information where relevant to the provision of legal services;

 information contained within documents or records supplied to us;

 information concerning your dealings with OP Law Limited;

 technical information concerning your use of our website, including IP address, browser information and

device information;

 information obtained through cookies and similar technologies; and

 any other information you voluntarily provide to us.

Because of the nature of the legal services we provide, information supplied to us may include special category

personal data, including information concerning health, medical treatment, disability or other sensitive personal

circumstances.

We may also receive information concerning third parties where this is relevant to a legal enquiry or claim.

3. How We Collect Personal Information

We may obtain personal information:

 directly from you;

 through our website;

 when you telephone, email, text or otherwise communicate with us;

 through our online enquiry and client management systems;

OP Law Limited | Privacy Policy | August 2026 from medical professionals, experts, barristers, insurers, courts, public authorities and other professional

organisations;

 from another person acting on your behalf;

 from defendants, their representatives or insurers;

 from publicly available sources; and

 from third party service providers where permitted by law.

Submitting an enquiry through our website does not automatically create a solicitor and client relationship.

4. How We Use Your Information

We may use personal information to:

 respond to enquiries;

 assess whether we are able to assist with a potential legal claim;

 undertake conflict and identity checks;

 provide legal advice and services;

 investigate, prepare and progress legal claims;

 communicate with clients and prospective clients;

 obtain medical records, expert evidence and other relevant evidence where authorised;

 communicate with courts, defendants, insurers, experts, barristers and other parties involved in a legal

matter;

 administer Conditional Fee Agreements, insurance arrangements and other funding arrangements;

 comply with our legal, professional and regulatory obligations;

 maintain appropriate records;

 operate, secure and improve our website and systems;

 monitor the effectiveness of our services and communications;

 prevent fraud, misuse and security incidents; and

 send marketing communications where we are legally permitted to do so.

We will not sell your personal information.

5. Our Lawful Basis for Processing

Depending upon the circumstances, we may process personal information because:

 processing is necessary to take steps at your request before entering into a contract;

 processing is necessary for the performance of our contract with you;

 processing is necessary to comply with a legal obligation;

 processing is necessary for our legitimate interests or those of a third party, provided those interests are not

overridden by your rights;

 you have provided consent where consent is required; or

 another lawful basis applies under UK data protection legislation.

Where we process health information or other special category information in connection with legal claims, we

may process that information where necessary for the establishment, exercise or defence of legal claims or

where another applicable condition under data protection legislation permits us to do so.

6. Website Enquiries and Initial Assessments

If you submit information through our website, we will use that information to review and respond to your

enquiry.

Information provided through an initial enquiry may be recorded within our enquiry or client relationship

management systems so that we can assess the potential matter, communicate with you and maintain an

appropriate record of the enquiry.

Please provide only information reasonably necessary for us to understand your enquiry.

OP Law Limited | Privacy Policy | August 20267. Automated Systems and Artificial Intelligence

We may use technology, including automated systems and artificial intelligence assisted tools, to help us

administer enquiries, organise information, support communications and improve the efficiency of our services.

Where such technology is used, OP Law Limited remains responsible for the handling of personal information in

accordance with applicable data protection legislation.

Automated tools do not replace the professional judgment of our solicitors and legal staff. We will not make a

significant legal decision concerning your matter solely through automated processing where the law gives you

the right not to be subject to such a decision.

Information submitted through automated enquiry or communication systems may be retained within our

systems and reviewed by a member of our team.

8. Telephone, Email, SMS and Other Communications

Where you provide telephone or email contact details, we may use those details to communicate with you

regarding your enquiry or legal matter.

Our systems may use automated communications, including email or SMS messages, for purposes such as

acknowledging enquiries, requesting information, providing administrative updates or arranging contact with our

team.

Where communications constitute direct marketing, we will comply with applicable privacy and electronic

communications requirements and provide an appropriate means of opting out.

9. Sharing Personal Information

Where necessary, we may share personal information with:

 barristers;

 medical and other expert witnesses;

 medical records providers;

 courts and tribunals;

 defendants and their legal representatives;

 insurers;

 After the Event insurance providers;

 costs lawyers and costs draftsmen;

 accountants, auditors and professional advisers;

 technology, hosting, communications and IT service providers;

 regulatory authorities, including the Solicitors Regulation Authority;

 law enforcement agencies or other authorities where required by law; and

 other organisations necessary for the proper conduct of your legal matter.

We require organisations processing information on our behalf to handle personal information appropriately and

securely.

10. International Transfers

Some technology providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the

transfer complies with applicable data protection legislation and that appropriate safeguards are in place where

required.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised

access, loss, alteration, disclosure or misuse.

Access to personal information is restricted to those who require it for legitimate business or professional

purposes.

OP Law Limited | Privacy Policy | August 2026No internet based service can, however, be guaranteed to be completely secure.

12. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was

collected and to satisfy our legal, regulatory, professional and insurance obligations.

The applicable retention period will depend upon the nature of the information and whether you become a client

of OP Law Limited.

Client files may be retained following completion of a matter in accordance with our document retention policies

and professional obligations.

Information concerning enquiries which do not result in us accepting instructions may also be retained for an

appropriate period for conflict checking, regulatory, risk management and record keeping purposes.

13. Cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to operate. Other cookies may be used for analytics, functionality

or marketing purposes.

Where required by law, non-essential cookies will not be placed on your device without your consent.

Further information is contained within our separate Cookie Policy.

14. Marketing

We may contact existing or prospective clients about our services where permitted by law.

Where consent is required, we will obtain that consent before sending marketing communications.

You can ask us to stop sending marketing communications at any time. Opting out of marketing will not prevent

us from contacting you where necessary in connection with an existing enquiry or legal matter.

15. Your Data Protection Rights

Depending upon the circumstances, you may have the right to:

 request access to personal information we hold about you;

 request correction of inaccurate or incomplete information;

 request deletion of personal information;

 request restriction of processing;

 object to certain processing;

 request transfer of information in a portable format;

 withdraw consent where processing is based upon consent; and

 raise concerns about certain automated decision making.

These rights are subject to exemptions and limitations under data protection legislation, including circumstances

involving legal professional privilege and the establishment, exercise or defence of legal claims.

16. Complaints About Data Protection

If you have concerns about how OP Law Limited handles your personal information, please contact us in the

first instance so that we can investigate the matter.

You also have the right to complain to the Information Commissioner's Office, which is the UK's independent

data protection regulator.

17. Third Party Websites

Our website may contain links to websites operated by third parties.

OP Law Limited is not responsible for the privacy practices, security or content of third party websites. You

should review the privacy information provided by the relevant third party before supplying personal information.

OP Law Limited | Privacy Policy | August 202618. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes in our services, technology, legal

obligations or regulatory requirements.

The latest version will be published on our website together with the date on which it was last updated.

19. Contact Us

Questions about this Privacy Policy or the way in which OP Law Limited processes personal information should

be directed to:

OP Law Limited

Ground Floor West

St Peters House

45 Victoria Street

St Albans

Hertfordshire

AL1 3WZ

Telephone: 01727 790 510

OP Law Limited is registered in England and Wales under company number 07273492 and is regulated by the

Solicitors Regulation Authority under SRA number 570092.